The challenge
- Create a knowledge bank that would bring experience and skills held in people's heads into one shared resource.
- Headcount had grown significantly over several years, and the company saw a risk in knowledge that lived with individuals.
- The company did not see itself as an IT specialist and had limited knowledge of the options.
How IRDG was involved
- The question was shared with IRDG members through Members Question Time, in the expectation that other companies had already solved the problem.
- IRDG presented the responses to the company in a report.
- The account notes that the responses came from organisations far larger than the company's own family operation.
What the account reports
- The company was trialling a solution it says it would not otherwise have found, and hoped to implement it.
- The account credits the willingness of people across member organisations to give their time and insight.
- The account reports a trial, not a completed rollout, and does not say which approach or tool was chosen.